The House

Refunds & Cancellations

Cancellation terms are confirmed in writing for every booking. In summary:

01General policy

Cancellation policies vary by service type and are communicated at the time of booking confirmation. In general, cancellations made more than 72 hours before the scheduled service may be eligible for a partial or full refund. Cancellations within 72 hours of service may be subject to cancellation fees of up to 100% of the booking value. Force majeure events are handled on a case-by-case basis.

02Yacht charters

A 50% down payment secures the booking. Cancel at least 7 days before the trip to receive the deposit back; rescheduling is possible up to 7 days before.

03Villas

A non-refundable reservation deposit secures the booking. A security deposit is payable at check-in by cash or bank transfer and refunded within 7 days after the check-out inspection.

04Chauffeur

Cancellation terms depend on the service and duration. Some bookings allow last-minute cancellation, others need more notice; we confirm this when you book.

05Questions

Write to contact@wooshconcierge.com or message us on WhatsApp at +971 50 409 2969.