Private enquiry

FAQ

Questions, answered.

General

Why choose WOOSH?

Unmatched global access to luxury goods and services, from exotic car rentals and private jet charters to authenticated timepieces and fully tailored travel. We operate 24/7 with a single standard: exceptional.

What payment methods do you accept?

Cryptocurrency, SEPA bank transfer, Canadian e-Transfer and cash (in exceptional circumstances). Some methods carry an additional processing fee. Contact us for details.

Do you accept cryptocurrency?

Yes. We accept a range of major cryptocurrencies for fast, secure payment across all our services. Contact the team to confirm supported coins before booking.

Is support really available 24/7?

Yes. The concierge team works around the clock, every day of the year: enquiries, bookings, changes and anything that comes up during your experience.

How do I place an enquiry?

Email contact@wooshconcierge.com, message us on WhatsApp, or use the form on any page. By placing an order with WOOSH or any affiliated business, you agree to our Terms of Service.

Which services operate internationally?

All eight: Automotive, Rentals, Chauffeuring, Timepieces, Vacations, Yachting, Jets and Atelier. We source, arrange and deliver in the world’s most desirable destinations.

How are luxury items authenticated?

WOOSH Timepieces and WOOSH Atelier work exclusively with certified authenticators and vetted suppliers. Every piece is verified before delivery.

Can WOOSH plan an entire trip?

Yes. WOOSH Vacations handles everything end to end: private villas, transfers, experiences, restaurant reservations and more, built entirely around you.

Rentals

What is the minimum age to rent a car?

The minimum age to rent a car with WOOSH Rentals is 18. This keeps every rental safe and responsible for all our clients.

What documents do I need?

UAE residents: Emirates ID and a valid UAE driving licence. Visitors: passport copy, an International Driving Permit (IDP) and your home-country driving licence. Contact us if you need support.

Can the car be delivered to me?

Yes. White-glove delivery and collection to your hotel, villa, residence or private terminal is part of the service.

What is your policy on drinking and driving?

Strict zero tolerance. Any client found driving under the influence will have the rental terminated immediately with no refund, and is fully liable for any resulting damage, fines or legal consequences.

Villas

What amenities are included?

Our villas include private pools, beach access, fully equipped kitchens, Wi-Fi and housekeeping. Select properties also offer personal chefs, butlers and full concierge service.

What is the booking process?

A non-refundable reservation deposit secures the booking. A security deposit is payable at check-in by cash or bank transfer and refunded within 7 days after the check-out inspection. A booking agreement is signed at check-in.

What documents are required?

Government-issued photo ID or a passport for every guest. Documents may be submitted to local authorities as required by law.

Is transportation included?

Not by default, but your concierge can arrange airport transfers, chauffeured cars and local transport on request.

Are events and gatherings permitted?

Villa-specific rules apply to large gatherings. Tell us what you are planning and we will confirm what is permitted at your chosen property.

Yachting

What is included in the price?

Most charters include the yacht, captain, crew, fuel and basic amenities. Some packages add water sports equipment, catering or entertainment. Your concierge confirms exactly what is included.

How do I book a yacht?

A 50% down payment secures the booking. Cancel at least 7 days before the trip to receive the deposit back; rescheduling is possible up to 7 days before. Original passport and visit visa required.

When is the best time to charter?

It depends on the destination. The Mediterranean is ideal May to October, the Gulf (Dubai, Abu Dhabi) peaks October to April, and the Caribbean runs November to April.

What is the minimum charter time?

Usually 2 to 3 hours depending on the yacht and destination. All routes are subject to local maritime regulations and weather.

Can I customise the route?

Absolutely. Cruise past landmarks, anchor at secluded coves or island-hop. The itinerary is built around you, within approved areas.

Jets

Why fly private over commercial?

Flexibility, privacy and convenience: you choose the departure time, skip the long security lines and land closer to where you are going.

How much does a private jet charter cost?

Custom charters depend on the aircraft, distance and other factors, typically from $2,000 to over $10,000 per flight hour.

What is an empty leg?

A repositioning flight that would otherwise fly without passengers, often after a one-way charter. Empty legs are offered at up to 75% off, on the same aircraft with the same service.

What are the luggage limits?

Private jets are far more flexible than airlines, though space depends on the aircraft. Tell us your luggage when booking and we will size the aircraft accordingly.

Can I bring my pet?

Most aircraft are pet-friendly, but it must be confirmed in advance; some aircraft have specific requirements.

Chauffeur

What is included?

Door-to-door transport in a luxury car, professional driving and help with luggage. Water, Wi-Fi and other comforts on request.

Can I request a specific car?

Yes. Book through WhatsApp, Telegram or the form and name your preferred model. We keep a range of luxury vehicles to suit every style.

Multiple stops or hourly hire?

Yes: multiple stops, half-day, full-day or by the hour, for meetings, shopping or sightseeing.

What is the cancellation policy?

It depends on the service and duration. Some bookings allow last-minute cancellation, others need more notice; we confirm this when you book.

Can the chauffeur run errands?

The primary role is transport, but chauffeurs are happy to help with small tasks like collecting parcels or waiting at locations. Just let us know in advance.

Private enquiry

Still curious?

Tell us what you have in mind. A concierge replies personally, usually within minutes.

Or write to contact@wooshconcierge.com

Preferred contact

Handled in confidence. Reply within 15 minutes, 24/7.